We appreciate your trust in Bruges Duck Store and strive to provide products of the highest quality. To provide clarity, we have the following return policy:

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### **No Returns on Products Sold**
All products purchased from Bruges Duck Store are considered final purchases. This means that products cannot be returned or exchanged unless there is an exception as described below. We encourage our customers to make their selection carefully before making a purchase.

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### **Exception: Damaged Items**
Should you receive an item that is damaged, Bruges Duck Store offers a solution. You can exchange the damaged product for an undamaged one, provided that:
– The damage was present when you received the product.
– You report the damage within **24 hours of purchase or receipt**.

For prompt processing, please provide the following:
– A clear description of the damage.
– Photos of the damaged product.
– The original proof of purchase.

You can submit your message via info@brugesduckstore.be or contact us by phone at +32 494 11 87 81.

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Important Notes
Products that are damaged due to improper use are not covered under this policy.
Requests for exchanges submitted after the 24-hour period unfortunately cannot be processed.

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Contact Information
For questions or more information about our return policy, you can contact us via: Bruges Duck Store
Noordzandstraat 49, 8000 Bruges, Belgium
Phone: +32 494 11 87 81
Email: info@brugesduckstore.be

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Thank you for your understanding and for trusting Bruges Duck Store. We are always here to help and ensure that your shopping experience with us is as pleasant as possible