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Online dispute

We strive for excellent customer service and hope that you are satisfied with your purchase. If you do have a complaint, please contact us first at info@brugesduckstore.be so that we can find a solution together.

As a consumer you also have the option to submit a dispute to the European Commission’s online dispute resolution platform (ODR platform). This platform can be reached via https://ec.europa.eu/consumers/odr.

Please note: the use of this platform is not mandatory, and disputes may also be submitted to the competent courts.